Charge.Com - Ideal Credit Card Processor for Small Businesses

With more than ten years of satisfied customers' history, what makes Charge.Com unique is its prompt approval even to those businesses which are normally not approved by other reputed credit card processors.

It offers fast solution to start accepting online payments in less than 24 hours and also provides a web based real time credit card processing terminal that allows recurrent billings for monthly subscriptions. All major credit cards are accepted. In built printer in terminal is also available at little extra charge. It has zero setup fee as against up to $250 charged by some other reputed processors, offers free seamless software for PC and Mac, and free e-commerce shopping cart. Its charges are competitive and further discounts are available if more than 90% of the sales are swiped through terminal.

Almost any types of businesses are approved. It is one of few providers where even with bad credit you have high chances of approval.

Charges, Payment Policies and Customer Service

Its rates are among the lowest in the industry starting from 1.85% for retail merchants to up to 2.30% for internet merchants. However, certain high risk merchants may be subject to higher rates. Its service allows acceptance of checks over phone, fax, internet, email or fax at rates starting from 5 cents onwards. Its statement charges are also lower at $10 per month against the $12 $20 prevailing in the industry. Charges of internet processing software gateway fee is also lower at $19.95 per month. This is ideal choice for businesses that have large number of small value orders.

Funds are transferred to sellers account with in three days of the transaction, as against up to 45 days taken by some of its competitors. This makes it ideal for small business houses. Funds can be deposited in any bank account including personal checking account.

However, reading beyond the fine print would make certain things clear. There is a catch, it charges even for each attempted purchase, this raising the cost of each successful sale. Charges are allowed for every refund too. However, its charges are still competitive to most of its competitors.

Charge.Com also offers an attractive affiliate program and pays $100 per referred sale. The affiliate program gets better when more than 50 referrals are made in a month and payouts get attractive.

Customer Feedback

Charge.Com has high rate of satisfied customers. Most of its customers vouch for its courteous and professional service. Its customers have experienced least problems on charge back handlings. It has received good ratings from established houses as Apple, Magellan, AOL excite, etc.

One of the foremost reasons for customers to prefer is that it does not hold any part of the sales and a merchant gets entire money due to him and it has developed financial strength to evoke customers' confidence. Some customers prefer it since it even approves online businesses and home based retail businesses which are normally not approved by other credible payment processors.

Another reason why many users prefer this over PayPal is that using Charge.Com you would never receive "phishing" messages.

It uses Cardservice International as their processor. The problem with Cardservice International processor is that processing fee is charged for charges and returns too.

Most of the users are satisfied with prompt response to their queries. However there are complaints that it charges unexplained service fees that were refunded only after the intervention of "Better Business Bureau". There are some complaints that monies were held without any reason and accounts cancelled arbitrarily. It is also alleged that it keeps on asking more and more information just to gain time or deny the payment.